Resolve Warehouse Issues Faster & Smarter With Maya

Leverage prebuilt scenarios, built by WMS architects, to diagnose issues and resolve them quickly and accurately.

Maya's Usecase

How Maya Helps in Your WMS?

Let teams raise queries in natural language or structured format, and watch Maya translate them into actions with real-time resolution. Empower your operations team with autonomous decision-making, system validations, and optional human-in-the-loop — all grounded in your existing data and processes. Maya doesn’t just automate support — it transforms it.

eCommerce

Fix Errors Before Customers Ever Notice

Missed pick lists, returns chaos, or failed dispatches lead to cart abandonment and bad reviews. Maya monitors key eCom fulfillment events, resolves exceptions instantly.

Logistics

Handle 10X the Volume with the Same Team

In a high-volume, high-complexity world of third-party logistics, Maya ensures exception handling scales with demand. From rule-based ticket resolution to proactive disruption alerts.

Retail

Keep Store Shelves Always Stocked

72% of retail delays are caused by fulfillment issues and PO exceptions. Maya resolves such disruptions in real-time — ensuring products move from warehouse to storefront without delay.

Benefits

Core Benefits that Makes Maya standout

10X

Cheaper than traditional resolution methods

56s

Issue Identification Time — Not Hours, Not Days

5X

reduction in support cost

97%

precision rate in runnning the tasks
Whitepapers

Discover Why Maya Is the Go-To AI for Warehouse Management Systems

How AI, Rules, and Real-Time Data Drive Expert-Level Resolutions

In complex, high-volume warehouse environments, precision and speed are critical. When something goes wrong — a task gets stuck, a rule doesn’t fire, or data doesn’t align — delays ripple across the entire supply chain. The ability to resolve these issues accurately, consistently, and fast is no longer a support function — it’s a competitive advantage.

Intelligent at Scale: How Maya Powers Multi-Site WMS Operations

Modern supply chains are no longer centralized. Enterprises operate across regions, time zones, and warehouse models — each with unique workflows, customizations, and support challenges. As operations scale, the complexity of support scales with it.

The Future of WMS Support: From Manual Tickets to Autonomous AI

The warehouse is the heartbeat of modern commerce. But what happens when a warehouse slows down? When a receiving task is stuck, or a picking rule doesn’t trigger, or a return transaction fails silently? These aren’t just glitches — they ripple into missed SLAs, idle labor, lost shipments, and spiraling costs.

Beyond Automation: The Roadmap to a Self-Learning, Customizable WMS Brain

Automation in warehouse operations has come a long way — but the next leap is here. It’s not just about automating tasks anymore. It’s about embedding intelligence that adapts, learns, and evolves with your business.

Features

Maya's Advantage over traditional solutions

24/7 Availability
Always-on support ensures your users get help anytime, without downtime.
Near-Instant Resolution
Automated responses solve issues in seconds, eliminating long wait times.
Custom Workflow Adaptation
Tailors itself to your unique business processes for seamless integration.
Scalable with Usage
Effortlessly handles growing demand without compromising performance.
Expert Accuracy (Rule-Based)
Delivers precise, rule-driven answers every time, reducing errors.

What Our Clients Say

Niva is where the impossible begins.

At Esoft Labs, Niva is our product innovation arm — a quiet force built to solve what others call impossible. We create precision-crafted, AI-first tools born from complexity, not avoiding it. Niva builds world-class enterprise solutions where conventional systems break down. From global hiring to warehouses and AI infrastructure, if it feels impossible, it belongs to us. This isn’t where software starts — it’s where it evolves.